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How erek uang protects your privacy

We collect and handle your account information carefully. Your personal data—from registration through withdrawals via DANA, OVO, GoPay and QRIS—stays encrypted and available only to our support and…

Data encryption in transit and at restDANA, OVO, GoPay, QRIS payment securityYour account access and control
Explore the Lobby Read FAQ
erek uang How erek uang protects your privacy
PRIVACY SUPPORT

Contact us about your data

Account Data Request Email [email protected] with your account username and registered phone number. We'll send a full export of your personal data, deposit and withdrawal history, and game activity within three business days.
Data Correction Update your profile details—name, email, phone—directly in account settings under Security. For older records or payment details, contact support and we'll verify your identity before making changes.
Privacy Concerns Our data protection officer is available Monday to Saturday, 09:00–22:00 Indonesia time. Reach us via live chat in the lobby or email [email protected] with your concern and account ID.
HOW WE SECURE IT

Data handling and account protection

Encryption & Storage

All account data—usernames, deposit methods, withdrawal addresses—is encrypted using TLS 1.3 in transit and AES-256 at rest. We audit storage security quarterly and log all access by staff.

Payment Privacy

DANA, OVO, GoPay and QRIS transactions are processed through tokenized payment gateways; we never store full card or bank details. Withdrawal requests require two-factor verification from your registered phone.

Account Security

Two-factor authentication is optional at registration and mandatory for withdrawals. You set a security PIN for sensitive account changes. Session cookies expire after 30 minutes of inactivity.

Data Retention

We keep live account records as long as your account is active. Closed accounts are archived for seven years for dispute and regulatory compliance; transaction logs persist for five years minimum.

Vendor Access

Third parties—fraud-detection vendors, payment processors, support-ticketing platforms—access only the data necessary to serve you. Vendors sign data-protection agreements and are audited annually.

Your Requests

You can request a copy of your data, ask us to correct or delete information, or revoke marketing emails anytime. Submit requests via account settings or email [email protected]; we respond within five business days.

Privacy questions answered

We collect your name, phone number, email, date of birth, and payment details at registration. During play, we record game history, deposit and withdrawal amounts, and login dates. We also collect device information—IP address, browser type, operating system—for security and fraud prevention.

Cookies store your session ID, game preferences, and language choice. We use tracking pixels to measure page performance and understand which games attract repeat visits. We do not sell this data to advertisers; it remains internal to erek uang for service improvement.

Yes. Payment details are tokenized—we never store your full card or bank account number. Each deposit and withdrawal is verified through the payment processor's secure gateway. All transactions are logged and encrypted.

Yes. Email [email protected] or request an export via account settings under Privacy. We'll send a file containing all your personal details, deposit and withdrawal history, and game activity within three business days of verification.

Your account data is archived immediately; you lose access to the lobby. We retain records for seven years for regulatory and dispute purposes. You can request deletion of certain data; depends on local law whether we can comply fully.

Only erek uang staff authorised for support, security or compliance roles can access your account. Payment processors (DANA, OVO, GoPay, QRIS) see transaction details. We never sell your name, email or phone to marketing companies or game studios.

Open account settings and select Security. You can enable two-factor authentication, update your email and phone, change your password, and opt out of promotional emails. Changes take effect immediately.

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